The A&T sector has 1'800 managed PCs, 200 MACs and
more than 100 printers used for Desktop activities.
In order to facilitate the task of the A&T sector
end-user, to keep a good inventory of the installed desktop equipment
and to homogenise the installation and the support, BE/CO has been
mandated by the A&T Sector Director to provide desktop support to
BE, TE and EN as described on this website.
The BTE Desktop Support scope covers all the PCs, MACs
and printers used in the A&T sector for Desktop Activities. The
hardware and the software are covered by this support. The support
provided is fully described in the User's
The computers used for the operation of the accelerators are not
included in the scope of BTE Desktop Support.
About 6 FTE are made available for this Desktop Support
from the BE/CO group as described in the team
The BTE Department Desktop Support team will follow-up
all the requests that will arrive via e-mail to BTEfirstname.lastname@example.org.
A phone number (75644 or 76213 or 62987 or 72163) is
available to get information about the current state of a request.
The main objectives of this A&T sector Desktop
Support are :
to ease the task of the end-user
to have an up to date inventory of the installed
base in the BE, TE and EN department
To homogenise the installation and the support.