The A&T sector has 1'800 managed PCs, 200 MACs and more than 100
printers used for Desktop activities.
In order to facilitate the task of the A&T sector end-user,
to keep a good inventory of the installed desktop equipment and
to homogenise the installation and the support, BE/CO has been mandated by the A&T Sector Director to provide desktop support to BE, TE and EN as described
on this website.
The BTE Desktop Support scope covers all the PCs, MACs and
printers used in the A&T sector for Desktop Activities. The hardware
and the software are covered by this support. The support provided
is fully described in the User's guide
Are not part of the support the computers used for the operation
of the accelerators.
About 6 FTE are made available for this Desktop Support from the
BE/CO group as described in the team page.
The BTE Department Desktop Support team will follow-up all the requests
that will arrive via e-mail to BTEfirstname.lastname@example.org.
A phone number (75644 or 76213 or 62987 or 72163) is available to get information about the
current state of a request.
The main objectives of this A&T sector Desktop Support are :
to ease the task of the end-user
to have an up to date inventory of the installed base in the
BE, TE and EN department
To homogenise the installation and the support.