This site describes the A&T sector Desktop Support provided by the BE/CO group complementary to the CERN-wide support provided via the CERN Service Desk. It is organised as follows :

• The User's Guide gives the instructions for the BE-TE-EN departments End-User
• The Mandate describes the purpose, scope and objective of this support
• The team from BE/CO which is behind the support

• Presentation of the BTE-Desktop support for the BE department (8th January 2010 & 1st February 2010)
• Presentation of the BTE-Desktop support for the TE department (14th January 2010)
• Presentation of the BTE-Desktop support for the EN department (18th October 2012)
  • Quick fact-sheet describing the BTE-desktop for EN (18th October 2012)

Feedback on the information available on this site is more than welcome to the author.